Facilities Management

Facilities Management is not only a significant cost centre, requiring careful management to ensure value for money, but also plays an important role in supporting any organisation's core business. FM contributes significantly to employee morale, motivation and productivity, and the impression an organisation presents to clients and other external stakeholders.

GTFM have been providing strategic and tactical FM advice, supporting FM improvement across the UK for over 12 years, and more recently in Europe. GTFM is completely independent from any FM service provision, affording us the ability to maintain impartiality across all services.

Our consultants come from a variety of backgrounds within FM and Property, with a wealth of operational FM experience. GTFM firmly believe that good FM consultancy provides quality, tailored advice to each unique client, whilst ensuring this is practical and within the context of recognised good industry practice.

GTFM provide advice relating to all aspects of the operation and occupation of the built environment across many sectors and industries. Our headline services below cover all Hard and Soft FM services:

• FM Strategic Review


• FM Transformation Projects


• Whole Life Consultancy


• Service Charge Development


• FM Supplier Audit / Review


• FM Procurement


• FM Contract Monitoring


• FM Benchmarking


• FM Design Review


• FM Service Provider Support


• FM Technical Advisor


• PPP FM Consultancy

Our sole aim is to support your business through FM improvement.

For more information on any of these services, please contact Gavin Ogg on +44 (0)20 7209 3000.

FM Strategic Review
We provide a holistic FM Strategic Review service, utilising our significant market experience of FM across many sectors and industries. Initially we establish the baseline of FM Requirements, Delivery Model and Costs.

Then by comparing your organisation’s structure, processes, procedures and costs, against industry good practice and peer group success stories, we develop and appraise option which achieve three key objectives:

• Alignment of FM delivery to your core business objectives


• Optimisation of FM delivery to ensure value for money


• Provide options tailored to your own unique context.

FM Transformation Projects
We provide comprehensive support to transform your FM organisation, through the implementation of strategic review findings or other change programmes. We can support your organisational change at varying levels, from full project management, to assisting with particular elements such as:-

• Stakeholder engagement


• Organisation design, job roles and competencies


• FM procurement / supply chain rationalisation


• Process review and / or design

FM Supplier Audit / Review
We provide an independent audit of your supplier(s) performance, in areas related to both contractual compliance and the ‘softer’ areas of service provision. Our audit service is designed to:-

• Support continuous improvement activities


• Identify causes of poor performance


• Make recommendations for change / improvement


• Assist in your contract management activity

FM Procurement
We provide a proven FM Procurement service tailored to your individual needs, whether this is a single service, bundled services or a Total Facilities Management procurement package. Our approach will support:-

• Definition of an appropriate procurement and contract strategy


• Clear articulation of your business requirements in the contract


• Ensuring the right FM providers ‘for you’ are invited to tender


• A robust, efficient and value adding tender process


• Identifying the provider offering best value for money and cultural fit


• The critical contract mobilisation period

FM Contract Monitoring
We provide an independent contract monitoring service in support of your own contract management activities, reporting our findings and making recommendations for improvements. We would typically monitor against:

• Contractual obligations


• Payment Mechanism calculations


• Key Performance Indicators


• Independent customer satisfaction surveys

FM Benchmarking
We provide an independent FM Benchmarking service, utilising our significant market experience of FM across many sectors and industries. As with our Strategic Review service, we initially establish the baseline of FM Requirements, Delivery Model and Costs.

We then compare your organisation’s structure, processes, procedures and costs, against industry good practice and peer group success stories in order to:-

• Demonstrate value for money against the market


• Provide a like for like comparison of costs


• Provide recommendations for improvement / changes

Whole Life Consultancy
We provide a holistic whole life consultancy service, aligned with BS ISO:15686 and BREEAM requirements for whole life costing points. We can advise directly on all Construction, Lifecycle Replacement, Operational and Maintenance costs, whilst our modelling allows input from other specialists such as energy, real estate and financial advisors.

Our analysis supports:-

• Improved options appraisals and affordability tests


• Long term property strategies


• Whole life cost reduction


• Improved sustainable performance


• Carbon footprint and cost reduction


• Improved BREEAM or LEED Ratings

FM Design Review
We offer an expert FM design review service, bringing our extensive practical and operational experience to the design process, where our early involvement can provide significant benefits when the building is operational. We offer expert advice in relation to the building layout as well as component, equipment, materials and finishes selection. This ensures that decisions are made that take into account:

• Ease of building operation


• FM methodologies


• FM Costs

FM Service Provider Support
We provide a bid support service designed to supplement the work of your own bid team, helping to resource the peaks of bidding activity, or to provide ‘critical friend’ reviews of FM bid documentation. We use our skills and experience in FM procurement and bid evaluation gained across many clients and sectors to manage or support bid processes such as:-

• Production or review of Service Delivery Plans


• Production or review of bid text

Service Charge Development
We provide a holistic costing service, which supports the setting of service charges for new developments. We recognise that service charges are a key component in determining the marketability of any new development. We use our database of FM and Lifecycle Replacement costs to provide you with:-

• Advice on items to be included within your service charge


• Indicative costs during early design development


• Detailed costs as your design and specification progress


• Recommendations on changes to service levels to reduce costs

FM Technical Advisor
We provide a FM Technical Advisor service to the public sector, using our broad and practical experience of FM operations in the Public Sector and particularly in Central Government, Education and Healthcare. We can provide Local Authorities or other Public bodies with a range of FM technical advice and support on large scale projects such as:

• PFI


• LIFT


• ProCure 21


• Building Schools for the Future

Public Private Partnership FM Consultancy
We provide a range of services to banks, other funders, parent companies, SPV’s and other parties involved in complex procurement initiatives such as PFI, LIFT or ProCure 21 with the technical input they need to satisfy themselves that the FM services are in line with contract and the current market. Our services include:-

• FM Technical Advisor


• Bid support


• Benchmarking and Market Testing


• Whole life and lifecycle replacement support


• Due diligence


• Contract Monitoring