UCL East FM Procurement

University College London (UCL) sought to establish a comprehensive Facilities Management (FM) strategy for its new UCL East campus at Queen Elizabeth Olympic Park. The objective was to procure service providers capable of delivering both hard and soft FM services, aligning with UCL's strategic and operational goals. The challenge lay in developing a procurement process that would ensure high-quality service delivery while meeting specific requirements for workforce diversity and community engagement.

To address this, UCL appointed G&T to provide FM Consultancy Services. We developed a two-stage procurement process and project programme to align with the campus's practical completion date and prepared all technical and commercial tender documentation, collaborated with UCL's legal team to tailor bespoke contracts, and conducted commercial and qualitative evaluations. This comprehensive approach ensured that the procurement process was robust and aligned with UCL's objectives.

The successful procurement process resulted in the appointment of a new FM partner aligned with UCL East's strategic and operational objectives. The contract includes best-in-class FM documentation that meets Section 106 requirements concerning workforce diversity and local community engagement. Additionally, a bespoke suite of Operational Performance Indicators was established to support UCL's vision for UCL East as a world-class educational facility.