Catering & Housekeeping Procurement

A leading NHS Trust required a full reprocurement of its catering and housekeeping services across a multi-site estate. The existing arrangements no longer met evolving patient needs, sustainability targets or operational expectations, and lacked the flexibility to respond to changing service models. The Trust faced the challenge of delivering improved service quality and cost-effectiveness while maintaining continuity of provision during the transition.

G&T provided Facilities & Asset Management Advisory services, supporting the Trust through the full procurement lifecycle. We led a comprehensive review of existing services, developed clear output specifications, and helped shape a procurement strategy aligned with the Trust’s clinical, operational and financial goals. Through structured stakeholder engagement and commercial insight, we ensured that the revised contracts would promote innovation, performance and long-term value.

The Trust successfully appointed new service providers through a transparent, outcomes-focused procurement process. The new contracts have delivered improved service standards, greater flexibility and enhanced patient and staff experience. G&T’s advisory support ensured the process was robust, future-ready and aligned with the Trust’s strategic ambitions—resulting in more efficient and responsive soft FM services across the estate.