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Public Safety Answering Center II

When every second counts

Strengthening New York City’s emergency communications network with a facility designed to keep operating through a crisis

Client

NYC Department of Design and Construction


Location

Bronx, New York




Size

450,000 SF


Completion

2016


Awards and Accreditations

  • 2017 MASterworks Award for Best New Infrastructure
  • 2017 AIA New York Chapter Design Awards (Merit Award for Architecture)
  • 2017 AIA New York State Excelsior Awards for Public Architecture Honor Award
  • Award of Excellence, 2017 SARA National Design Awards
  • Winner (Government/Institutional), 2017 NYCxDesign Awards
  • Award of Merit, 2016 ENR New York Best Projects
  • National Recognition Award, 2016 ACEC Engineering Excellence Awards
  • LEED Gold certification

Challenge

New York City needed a second major emergency communications facility to strengthen the resilience of its public safety network. Located on a nine-acre site in the Bronx, PSAC II had to support continuous 911 operations through extreme conditions while meeting stringent security, infrastructure and operational requirements.

SOLUTION

G&T provided cost management, cost estimating and risk services for the highly complex public safety facility. Designed by SOM, the building combines robust security and operational resilience with critical systems designed to maintain operations for up to 72 hours without external support.

OUTCOME

PSAC II operates as a load-balanced parallel 911 center alongside PSAC I, with emergency calls distributed between the two facilities as part of an integrated system. Together, they provide greater capacity and resilience for New York City’s emergency communications network, helping maintain continuity of critical 911 services when they are needed most.

Project Location

Government & Public Sector

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